Privacy Policy

Privacy Policy

Effective Date: September 2, 2025

Last Updated: August 2026
Entity: Clustr LLC (“Clustr,” “we,” “us,” or “our”)

1. Information We Collect

  • Account Information: name, email address, account type (Mom or Expert).

  • Profile Information: profile photo, bio, credentials, location (state), years of experience, website/social links (Experts only).

  • Usage Data: app interactions, bookings, ratings, and reviews.

  • Optional Data: any information you voluntarily provide when interacting with Experts, including details shared in messages or during sessions.

  • Device Data: IP address, device type, operating system.

  • Message Data: messages sent between Moms and Experts, stored securely via Stream (a third-party messaging provider).

  • Payment Data: processed securely by Stripe and Stripe Connect. We do not store payment card details or bank account numbers.

  • Clustr Credits Data: purchase history, redemption records, and credit balances.

  • Photos: profile photos are stored securely in Supabase Storage.

2. How We Use Information

We use your information to:

  • Provide, maintain, and improve the app.

  • Connect Moms with Experts.

  • Process payments and paymouts via Stripe Connect.

  • Display Expert profiles to Moms searching the platform.

  • Conduct analytics and improve services.

  • Comply with legal obligations.

3. Sharing of Information

  • With Experts: Information you choose to share (name, profile photo, messages) will be visible to Experts you interact with.

  • With Service Providers: Supabase (database and storage), Stripe (payments), Stream (messaging), and Expo (app infrastructure).

  • For Legal Reasons: When required by law or to protect our rights.

  • Business Transfers: If Clustr is involved in a merger, acquisition, or sale.

4. User Rights

If you are located in California or the European Union, you may have rights to:

  • Access, delete, or correct your personal data.

  • Opt out of sale or sharing of data (we do not sell personal data).

  • Request account deletion at any time via Account → Settings or by emailing support@clustrapp.com.

    To exercise your rights, contact support@clustrapp.com.

5. Do Not Sell My Personal Information

Clustr does not sell your personal information to third parties. California residents may submit a Do Not Sell request at any time, though no data sale is currently occurring. To submit a request, email support@clustrapp.com or use the Do Not Sell option in the app.

6. Data Retention

We retain information as long as necessary to provide services or comply with legal obligations. You may request deletion of your account at any time.

7. Children’s Privacy

Clustr is not directed to children under 18. We do not knowingly collect data from children.

8. Security

We use reasonable technical and organizational measures to protect your data, including encrypted storage and secure third-party infrastructure. No system is completely secure.

9. International Users (EU / GDPR/DSA)

  • If you are in the EU, we process your data under GDPR lawful bases: contract, consent, legal obligation, or legitimate interest.

  • In compliance with the Digital Services Act (DSA), Clustr will display verified trader information in the App Store.

10. Changes

We may update this Privacy Policy. If changes are material, we will notify you in-app or by email.

11. Contact

Clustr LLC
support@clustrapp.com