Terms & Conditions
Terms of Service
Effective Date: September 2, 2025
Entity: Clustr LLC (“Clustr,” “we,” “us,” or “our”)
1. Acceptance of Terms
By downloading, accessing, or using the Clustr app, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use the app.
2. Eligibility
You must be at least 18 years old to use Clustr. By using the app, you represent and warrant that you meet this requirement.
3. Platform Disclaimer
Clustr is a wellness and support marketplace that facilitates connections between independent wellness professionals ("Experts") and users ("Moms/Users"). Clustr is not a medical platform.
Clustr does not provide medical, clinical, therapeutic, or professional advice.
Experts are independent providers, not employees, agents, or representatives of Clustr.
Clustr does not endorse, guarantee, or assume responsibility for any advice, services, or outcomes provided by Experts.
Experts on Clustr offer wellness coaching, education, and support services only. They do not provide medical diagnoses, clinical treatment, or prescriptions through this platform.
For medical emergencies or concerns, always consult your licensed healthcare provider.
4. Expert Eligibility & Scope of Practice
Experts joining Clustr agree to:
Operate within their professional scope of practice
Not provide medical diagnoses or clinical treatment through the platform
Not prescribe medications or treatments
Direct users to seek medical care when appropriate
Clustr reserves the right to remove any Expert who violates these terms.
5. User Responsibilities
You are responsible for your own use of the app and communications with Experts.
You agree not to misuse the app, including unlawful activity, harassment, or spamming.
You are responsible for maintaining the confidentiality of your account and password.
All communications and bookings must remain within the Clustr platform. Sharing contact information to conduct business outside of Clustr is a violation of these Terms.
6. Fees & Payments
Experts set their own service prices. Clustr charges a 20% platform fee on all transactions.
Experts receive 80% of each booking payment, paid bi-weekly via Stripe Connect to their connected bank account.
Payments are processed by Stripe. Clustr does not store payment card details.
All fees are non-refundable except where required by law.
7. Clustr Credits
Clustr Credits are prepaid gift credits that can be applied toward bookings on the platform.
Credits have no cash value and are non-refundable.
Credits never expire.
Each Clustr Credit code can only be redeemed once.
Credits cannot be transferred between accounts once redeemed.
8. Intellectual Property
All content and branding in the app (except Expert content) is the property of Clustr LLC. Users may not reproduce, distribute, or exploit it without prior written consent.
9. No Warranties
The app is provided "as is" and "as available." Clustr disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law:
Clustr shall not be liable for any indirect, incidental, special, consequential, or exemplary damages.
Clustr's total liability for all claims shall not exceed the greater of (a) $100 or (b) the amount paid by you to Clustr in the past 12 months.
11. Indemnification
You agree to indemnify and hold harmless Clustr LLC, its officers, directors, employees, and contractors from any claim arising out of your use of the app, your reliance on Expert services, or your breach of these Terms.
12. Governing Law & Disputes
These Terms are governed by the laws of the State of California. Any dispute shall be resolved exclusively in the state or federal courts located in San Diego County, California.
13. Modifications
Clustr reserves the right to modify these Terms at any time. Continued use of the app after updates constitutes acceptance.
14. Contact
Clustr LLC